The office never closes. Patients can schedule appointments at any time of day. Angels are tied into the office's practice management software/scheduling software allowing for around the clock scheduling.

Angels Enhanced 24 hour service provides Doctors more robust protocols to manage incoming and outgoing calls. Doctors receive messages with details that only Angels can provide since they have access to the EMR. Angels provide secretarial services allowing doctors to relay messages, and transcribe notes on patients who call and do much more. They are a doctor's 411 information service, like OnStar*.

A patient's office visit starts at home or in the waiting room. Angels call patients at their homes and generate the data needed for the chart. The history of present illness (HPI), medication history and other parts of the record are completed prior to coming into the exam room. If they arrive to the office without it being done, an Angel-assisted checkin kiosk will capture their details. Also any test results or letters that are required for the visit will be known in advance; and every effort will be made to have them ready.

All documents are digitized and filed accordingly.

In the exam room, Angels enter data into the EMR. Angels are trained to identify the ICD and CPT codes from the context of the visit. Angels will code and bill the visit. They are able to generate a letter based on the conversation and stored templates. Doctors will dictate less and would review and edit the work at the end of a shift. Doctors can focus on delivering care and not on doing paperwork.

After an office visit or surgery, Angels can place follow up calls to check on a patient.

Angels can upload a patient's records into an Internet-based personal health record. Patients requesting the service would pay the practice. A small but important new practice revenue stream.

Angels specialize in communicating with the insurance companies. Many offices cannot designate an employee to be their Aetna caller and another to be the Blue Cross caller. Angels are specialized to a specific insurance company. For example we have a Blue Cross/ Anthem ENT Angel to help facilitate pre-authorizations and account management. Coding, billing, and accounts receivable are managed with complex cases being referred to the Angel with the highest level of expertise. By uniting many offices in an Angel network, offices will learn to work better with insurance companies.