Medical Billing Services

• Maximum reimbursement of your claims.

• Collection on your aged accounts receivable.

• Electronic processing of medical claims.

• Significant reduction in your practice cost and dramatic improvement of your cash flow

• Guaranteed satisfaction.

Physicians Angels medical billing service allows you to save on overhead expenses such as salaries, payroll taxes, benefits, and office supplies. You will not need to invest in expensive billing software or train your staff every time there is a software update or change. We will help you to eliminate your worries about billing staff turnover.

Medical Coding Services

Physicians Angels provides coding services for a variety of specialties, either as a stand-alone service or bundled into a full-scope service.

• Coding services for physician practices & hospitals

• Flexibility in service scope - We can offer coding services as a stand-alone service, or as a part of full-scope billing services

• We can take up overflow and/or backlog work

• Can service all medical specialties serviced by our insurance billing group

• ICD-9-CM, CPT-4 and HCPCS coding

• AAPC certified professional coding team

• Assured turnaround times

• Accurate, ethical and compliant coding

• All coders covered by company's privacy policy for HIPAA compliance

• Coders utilize the best coding software, tools & resources in industry

Quality & Training

To use a cliched phrase that nevertheless describes our approach, at Physicians Angels, Quality is the No.1 job.

At Level I, for every client, an Accounts manual is created and updated regularly. The manual contains policies, procedures and the billing rules for that particular client. Every employee working in that account is periodically evaluated on their knowledge of the billing manual.

At Level II, regular audits are done on every single employee at defined frequencies. Only personnel who give consistent quality are retained in the system.

At Level III, each employee's daily output is also audited, through a combination of self-audits, peer audits and by the respective supervisor.

Customer feedback is taken quite seriously with senior management involved in reviews with the team to sensitize them on the seriousness. Wherever possible the feedback is identified to the person / process and rectification done so that the errors are not repeated. Personnel are put through regular refresher training courses whose content is tailored based on the feedback on the individual.

The team is headed by a member of the senior management according the function the importance.

In any skill development process, practise makes perfect. At Physicians Angels, we believe in the value of practice as a means of reducing human error- in data entry, and in applying the relevant billing rules on each account.

We have a variety of training programs catering to various kinds of roles such as data entry, analysis, calling, project transition and project management.Every new employee undergoes at least 4 weeks of intensive training on medical billing, where conceptual and practical skills are both stressed. Candidates are measured on performance through these weeks and are placed in 'Live' projects only if they clear our benchmarks.

Every employee is tested on her understanding of her respective account manual each month. The tabulated scores are used to identify areas for re-training and new programs run to meet these requirements. Refresher programs and guest lectures on different aspects of medical billing and various specialties are run through the year.

Our Intranet provides a rich source of material or self-learning and our panel of gurus can be approached at all times for clarification.

Our training and Quality Assurance programs go hand-in hand and the combination has proved to a winning one.

HIPAA

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