Physicians Angels user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client's service.
Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage. Overall, we aim for flexibility. Some clients retain us to look after all their IT requirements via our Full Service model.
Others retain us to augment an in-house IT function via our Complementary Service model. Beyond this, we tailor individual support agreements to suit individual clients and their organisational requirements.
Some want regular on-site visits included. Others do not. Some want our engineers to have remote access to user's machines. Again, others may not need this facility. Some clients (with their own inhouse IT resource) use Physicians Angels to deliver first-line user support, escalating calls to an internal team, designed to deal with issues that cannot be resolved via an initial call.
All Physicians Angels engineers are trained to communicate effectively with individuals at all levels of technical understanding. And engineers also help to identify individuals who may need IT-related training, which would improve their individual effectiveness and productivity.
